We're Not Really Strangers Reviews

Have ordered several times from WNRS and I love my items, however have experienced some issues.
My most recent order was incorrect and missing over half the items of my original order. Ordered on 28/12/20 and arrived on 25/01/21.
Customer service are super quick to help (respond within a few hours) and they immediately shipped out my remaining items. However, one of the t-shirts I ordered was out of stock so instead they refunded me for that. Remaining items still on their way.
Sadly a phone case that I also ordered began to fade after only 5 days of use (UK is currently in lockdown, so haven't gone out with it either). Emailed them again and they quickly refunded me for that too.
Also asked if I could have further reimbursement as I paid $20 international shipping and they refunded me a further $10 which covered the remaining items on their way to me now.
Overall, staff are very helpful & kind. They are very understanding and willing to help.
However the store itself could do with some improvement:
- quality of products
- accuracy of orders
- delivery time (I understand COVID delays so this was expected)
Would also be great if the website could have a "my orders" page to easily view the status/history of orders.
Happy with most my items so far though! Love the aesthetic and the brand, so I hope they improve in the future.